Delete Your Account
Who this page is for
This page is for The Pilates Project Studios app, by The Pilates Project. You can ask us to delete your account and its personal data at any time.
How to ask us to delete it
1. Email support@wearetpp.com from the email address on your account. 2. Use the subject "Delete my account". 3. We'll confirm within 7 days and finish within 30 days.
Cancel your subscription first
Deleting your account does not cancel a subscription, so cancel it first or you could still be charged. If you joined through Apple, cancel in your Apple account settings.
What we delete
Your profile, login, photo, app preferences, cycle data, favourites and viewing history.
What we keep, and for how long
Payment and invoice records: up to 10 years, as Indonesian tax rules require, with your name and contact details removed. After that they are deleted. Your card details are held by Stripe, not by us, and Stripe keeps its own payment records. Signed waivers, including your signed name, and your photo and terms answers: 3 years, then deleted. Bookings and attendance: kept in our records with your name and contact details removed, so they no longer identify you. Backup copies: up to 90 days.
Contact
support@wearetpp.com The Pilates Project LLC, 30 N Gould Street, Sheridan, WY 82801, USA